Municipal & public sector

Protect the Services Communities Depend On

Residents expect public services to stay available. 010 helps municipalities and public organizations understand, validate and improve how those services would recover.

Services that must keep running

AdministrationCouncil, records and permitsPublic worksTransit, roads and facilitiesUtilitiesWater and waste systemsCommunityRecreation and social servicesEmergency planningResponse and communication

Recovery priorities

Recovery Priorities Should Reflect Community Impact

When systems are disrupted, the question is not only which servers come back first. It is which services residents need first, and what those services depend on.

  • Services that affect public safety and health
  • Services residents use every day
  • Services with legal or reporting deadlines
  • Internal services that support the others

Public sector challenges

Common Public Sector Challenges

Legacy systems

Older systems that are hard to integrate and recover.

Limited resources

Tight budgets and small teams.

Growing cyber risk

Public organizations are often targeted by ransomware.

Vendor dependencies

Key services rely on outside software providers.

Information growth

More records and communications to keep and retrieve.

Recovery complexity

Interdependent systems that lengthen recovery.

Control and stewardship

Public Information Deserves Clear Stewardship

Municipalities hold records residents trust them to keep. Clear decisions about where information is held, who controls it and how it is retrieved are part of resilience. Canadian data-residency options are available for selected services.

Records you’re required to keep for decades? See how the Sovereign Archive keeps them retrievable and under your control →

  • Records retention and retrieval
  • Access governance
  • Data residency
  • Vendor accountability

Beyond technology

Technology Recovery Alone Is Not Enough

Staff need to know where to work, residents need to know what is available, and council needs to make decisions with current information. About Business Continuity Planning →

Questions

Municipal FAQ

Can you work with our existing IT provider?

Yes. 010 works behind or alongside existing technology providers without displacing them.

We have limited budget. Where should we start?

Start with an assessment of your most critical services. It shows where a limited budget makes the most difference.

Can you help us prepare for council or audit questions?

Yes. Findings are written so leadership and council can understand them.

Do you work with smaller municipalities?

Yes. Municipalities are one of the main sectors we work with.