DS-Client Fully Featured installation guide

Before you install

1. Supported platforms
Please make sure the Windows version is one of the following:

Platform Version
Windows® VISTA

x32 (32-bit) or x64 (64-bit)

• Ultimate SP2

• Enterprise SP2

• Home Basic SP2

• Business SP2

• Home Premium SP2

Windows® 2008

x86 (32-bit)

• Standard SP2

• Enterprise SP2

Windows® 2008

x64 (64-bit)

• Standard SP2 / R2 SP1

• Enterprise SP2 / R2 SP1


• Data Center SP2 / R2 SP1

Windows® SBS 2011

x64 (64-bit)

• Standard

Windows® 7 *

x32 (32-bit) or x64 (64-bit)

• Ultimate SP1

• Professional SP1

• Enterprise SP1

Windows® 2012

x64 (64-bit)

• Essentials / R2

• Standard / R2

• Datacenter / R2

Windows® 8

x32 (32-bit) or x64 (64-bit)

• Standard

• Pro

• Enterprise

Windows® 8.1

x32 (32-bit) or x64 (64-bit)

• Standard

• Pro

• Enterprise

Windows® 10

x32 (32-bit) or x64 (64-bit)

• Pro

• Education

• Enterprise

2. Hardware and Software Minimum Requirements

You should use the best hardware possible to maximize Asigra Cloud Backup™ performance. If applicable, it is strongly recommended that you use the fastest brand-name components available.

Hardware x64 (64-bit) Architecture or x86 (32-bit)
CPU (1 or 2) 2 GHz or greater

RAM 4 GB RAM or more

Free disk space for app. and buffer 1 GB or more

Software Version
Microsoft SQL Server 2008 R2 SP1 Express (For DS-Client database) (Free) All necessary drivers are installed automatically.

• SQL Server 2008 R2 SP1 Express has a 10GB limit for the databases. If you near 10GB you must activate the DS-Client Database Automatic Expansion feature or upgrade to MS SQL Server.

• SQL 2008 R2 Express edition will use only 1 physical CPU (but it uses all the cores if a multi-core processor is present) and it will use up to 1 GB RAM for the buffer pool (even if the computer has more).
- OR -
Microsoft SQL Server (For DS-Client database) (Full versions: Separate purchase is required. SQL Server must be installed and running.)

• For the official list of this product’s supported Databases and versions, refer to the Installation and Support Matrix.

• * SQL 2008 SP3

• * SQL 2008 R2 SP2

• * SQL 2012 SP3 (If using this database, see “Installing Windows DS-Client with MS SQL Server 2012” on the installation manual BEFORE you install DS-Client.)

• * SQL 2014 SP1 (If using this database, see “Installing Windows DS-Client with MS SQL Server 2012” on the installation manual BEFORE you install DS-Client.)

• “case insensitive” sort order


The (free) Express edition from these MS SQL Server versions are also supported. They have similar limitations to the 2008 R2 SP1 Express database that comes automatically with the DS-Client installation. However, if you want to use an Express edition, it is much simpler to use the one that comes automatically with the installation.

3. Obtain the DS-Client Installation Program

• Download the appropriate version of the DS-Client software from the website.
• Obtain a .CRI (Customer Registration Information) file from your provider. This file contains the registration information (account number, DS-Client number, DS-System address) that allows the software to connect to the 010 cloud.

4. Select your encryption keys

• Data backed up through the DS-Client is encrypted using the encryption key(s) you specify.
• Encryption keys are set once. You cannot change the key(s) once set. The DS-Client service will not be allowed to start.
• Always use 256 bit encryption and always enter an Account Key. While theoretically they can be different, ensure that the 32-character key be the same for both the Private and Account Keys.

5. Login to target installation computer

• Make sure you have logged on as the target DS-Client computer’s Administrator (or a user with equivalent privileges).
• Create a Windows User Account for the DS-Client service to use. This account should be a member of the Administrators Group.
• For MS SQL Server 2008/2012/2014 (both Express and Full versions), whatever user account that is logged in to install DS-Client must also be added to the MS SQL “Logins” and be given the “sysadmin” server role.

Note: If you are installing to a fresh machine (with no database instance) and you want the DS-Client installation to install the SQL database, you can disregard this note, since the user account that installs SQL is automatically granted those database rights.

• Ensure that the partition hosting the SQL databases is not low on space (preferably 30% available space or more). When the available space falls below 10%, the DS-Client will start generating warnings and sending notifications.

Run the DS-Client installation program

Step 1 - Run the installation file

1. Run the downloaded installation file

2. Choose a setup language: English

3. A pre-requisite check is performed on the installation machine. This scans the hardware and Operating System for compatibility, according to the hardware and software requirements stated above.

• If a Microsoft SQL instance is not installed locally, it will show as a warning

4. Click “Next”

5. The License Agreement page appears. You must accept the license agreement to continue. Click Next.

Step 2 – Select installation options

1. Specify the destination folder

• The default is C:Program FilesCloudBackupDS-Client
• To specify a different destination click the browse button and choose a different folder

2. Select the components you want to install:

• DS-Client Service – select
• Classic DS-User – select
• DS-User – optional

To install the user interface only, deselect the DS-Client service and select the interface of your choice.

3. Click next

Step 3 – Database information

1. A window titles “Database Information” appears

2. No need to configure a prefix for the database, leave as-is.

3. Specify the database instance

• Install (local computer only) – select this option to install a fresh Microsoft SQL 2008 R2 Express. This requires the Microsoft .NET Framework, which will be automatically installed by the setup program, if required. This might take several minutes to finish.
• WARNING:SQL 2008 R2 Express has a maximum database limit of 10 GB.
• If available disk space is or might be an issue on the C drive (default), make sure to point the Data Files to a different drive before the SQL setup starts.
• Select - A list of database Instances currently visible from the installation computer appears. Select one of the database Instances from the list, or type* in the target computer and instance manually (computer_nameinstance_name).

Note: The MS SQL Server must be configured with a “case-insensitive” sort order.

Remote SQL Server Instances The following requirements apply if you are installing to a remote SQL Server.

• The remote database must be installed on a supported operating system and you must ensure that the time zone is the same as the one on the DS-Client computer.
• Make sure the SQL Server has rights to dump the DS-Client database in the installation’s “db” subfolder (specified in “Step 2. Select Installation Options”).
• If there is a firewall enabled between the DS-Client computer and SQL server machine, then make sure the DS-Client can access the remote SQL Server.
• On Windows XP/VISTA: Go to the Windows Control Panel > Administrative Tools > Local Security Setting > Local Policies > Security Options > Network Access: Sharing and security model for local accounts. Set its value to “Classic - Local users authenticate as themselves”.

MS SQL Server 2008 R2 Express By default, MS SQL Server 2008 R2 Express is only installed with local connection settings.

You must change the settings from SQL Server Configuration Manager:

• Enable the TCP/IP under SQL Server Network Configuration > Protocols for SQLEXPRESS.
• Make sure the SQL Server Browser is running.

4. Click Next

Step 4 – DS-Client Service Logon

1. The DS-Client Service Logon Account screen appears. You are prompted to enter the account for the DS-Client service to use:

• Local System Account: This option is available if you are installing to a DSClient using a local database (see: “Step 3. Specify Database Information” on page 8). It will use the Windows “Local System account” instead of a specific user account. This option is intended for laptop users.
• This account: Enter the Windows User Account and Password the DS-Client service will use in the appropriate fields:
• This must be a valid Windows user account that has already been created.
• This account must be a member of the Administrators Group.
• Register DS-Client SPN to Active Directory: In Windows Domain environments, this option may appear to allow the DS-Client to offer a more secure “Logon using security context” feature provided by Active Directory. If selected, the installation registers “CloudBakSvc” as the DS-Client SPN in Windows Active Directory.

2. Click Next

Step 5 – Copy files

1. The Start copying files window appears

2. Click Next

Step 6 – Database dump

If you are reinstalling the DS-Client on a computer that hold a dsclient database, the setup program will attempt to dump the existing database, to make sure you have a copy.
Step 7 – Finish installation

1. The “Installation complete” window appears once all files are copied.
• You have a series of checkboxes to view the help file, start the service, and launch the GUI(s). By default, they will all be selected.

2. Click Finish to complete the installation

Step 8 – Perform initial configuration

After the installation is finished and the DS-Client service is running, connect using DS-User (user interface) to perform the initial configuration in order to register with the DS-System.
If the Classic DS-User cannot connect to the service check the following:

1. Make sure the service is running. It is called “DS-Client” and the process will run “dsclient.exe”.

2. Check the firewall:

• Enable incoming/outgoing port 4403 on the DS-Client computer.
• Enable outgoing port 4401, this allows connecting to the DS-System.

3. Once connected, the registration window will appear:

Fully Featured version install

4. Click on “browse” to locate the .CRI file (obtained in step 3), and populate the registration information.

5. If encryption keys were not included in the CRI file, type the keys:

• Change both keys to Type “AES256”
• Type the keys (private and account), 4 times.
• Make sure to save a copy of your keys, they cannot be recovered in their original format.

6. Check the box next to “Allow encryption key forwarding to DS-System” to protect your encryption keys (an encrypted version of the keys will be saved on our servers).

7. Fill in the “User Info” area for statistical information.

8. Check the box “Connect to DS-System and verify information”

9. Click on “Save”

Step 9 – Connect to DS-System, auto upgrade running in the background

In most cases, a service pack or a hotfix will be downloaded in the initial connection to the DS-System.

If your internet connection is slow, it is recommended to download the SP beforehand (see “Before you install” above) and run it manually. In this case, run it manually before the DS-Client connects to the DS-System. CRI file can be applied to an upgraded client that hasn’t connected to the DS-System yet.

If auto-upgrade is running, please wait for the download and upgrade to finish and try to connect back once the service is running again. It will be started once the update is done.

Step 10 – Start using the DS-User to configure backup sets

In this final step, you can start configuring the DS-Client – backup sets, schedules, retention rules and other configuration that might be necessary according to your environment.
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